Web Site Terms and Conditions of Use
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
2. Use License
a. Permission is granted to temporarily download one copy of the materials (information or software) on Illustrious Shoes’ web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
i. modify or copy the materials;
ii. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
iii. attempt to decompile or reverse engineer any software contained on Illustrious Shoes’ web site;
iv. remove any copyright or other proprietary notations from the materials; or
v. transfer the materials to another person or "mirror" the materials on any other server.
b. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Illustrious Shoes at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
The materials on Illustrious Shoes’ web site are provided "as is". Illustrious Shoes makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Illustrious Shoes does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
In no event shall Illustrious Shoes or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Illustrious Shoes’ Internet site, even if Illustrious Shoes or a Illustrious Shoes authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions and Errata
The materials appearing on Illustrious Shoes’ web site could include technical, typographical, or photographic errors. Illustrious Shoes does not warrant that any of the materials on its web site are accurate, complete, or current. Illustrious Shoes may make changes to the materials contained on its web site at any time without notice. Illustrious Shoes does not, however, make any commitment to update the materials.
Illustrious Shoes has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Illustrious Shoes of the site. Use of any such linked web site is at the user's own risk.
8. Governing Law
Any claim relating to Illustrious Shoes’ web site shall be governed by the laws of the State of Georgia without regard to its conflict of law provisions.
- Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
- We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
- We will only retain personal information as long as necessary for the fulfillment of those purposes.
- We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
- Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
- We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
- We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
Shipping is expected to take 3-8 business days within the continental United States, and 8-15 business days to Hawaii, Alaska, and international addresses. Illustrious Shoes uses the United States Postal Service as our primary carrier. Shipping will be calculated at checkout.
Warranty and Returns
7 Day Return Policy
Illustrious Shoes' policy covers faulty products that can be returned if the products received feature the following issues: stain, broken zipper, materials peeling off, poor quality and substandard construction, obvious and significant color difference(s), or the major differences from the product described in the website. Please contact our Customer Service line at 888-301-5665 as soon as possible. We will endeavor to provide the best service possible to resolve any issue.
Out of stock
It is entirely possible that the items become out of stock during the order processing stage. In such situations, our after-sale team will contact the customer and offer specific solutions. Customers have the right to request a refund (covering the product value and the shipping fee) in the event of not receiving any email notification.
Please take clear photos in good lighting of items reported, as well as using a ruler or measuring tool, to high light any size discrepancy. This reduces the possibility of disputes. Following submission of the photos to our customer service team, we will provide a reply as soon as possible. This normally requires 2-3 business days. According to our RMA criteria, deviation from the original size must exceed 2CM for custom made items; for non-custom made items, the deviation must exceed 3CM. Following RMA authorization from the after-sale team, please return the item back to us using the address provided. Customers must cover the shipping fee for the package return. Illustrious Shoes will provide a partial refund upon receipt of the return package. Customers should also provide all relevant tracking information to us.
Missing items or wrong items
Customers are able to obtain a partial refund in the event of missing items or incorrectly shipped items. A reshipping service will be arranged in either event. A partial refund will be offered in the event of accessories being unavailable for reshipping. Please ensure you open the parcel and verify the contents carefully before signing for the package.